Help center
How can we help?
Answers for scanning, My Card, sharing, accounts, subscriptions, and your saved contacts.
Frequently asked questions
How do I create and share My Card?
Open My Card from your library, add the details you want to share, choose a template, and preview it. You can share an image, text, vCard, or QR code without publishing. Publishing creates an unguessable bearer link you can update or revoke, and you can optionally claim a public handle.
Can Cardfolio import my profile?
Yes. Premium profile autofill can use text from a resume PDF for your personal card or a library contact. You can also connect LinkedIn to import your own basic profile. Cardfolio does not scrape other people’s LinkedIn profiles or retain your LinkedIn access token.
How do I restore a purchase?
Open Cardfolio, go to Profile → Subscription, and choose Restore Purchases. Use the same Apple account that made the original purchase.
How do I cancel Cardfolio Premium?
Open Apple Settings, select your Apple Account, choose Subscriptions, then Cardfolio. Canceling stops the next renewal; premium access normally continues through the paid period.
How do I delete my account?
In Cardfolio, open Profile → Delete Account and follow the confirmation steps. Account deletion does not cancel an Apple subscription.
Where are free-plan cards stored?
Card details are saved on your device and backed up to your Cardfolio account, on every plan, so signing in on another device brings them with you. Card photos are the exception: on the free plan they stay on the device that captured them, so a card opened elsewhere shows its details without the photo. Photo sync across devices needs a subscription.
Is My Card stored in the cloud?
Yes. My Card is saved on your device and automatically mirrored to Cardfolio’s Supabase database while you are signed in. If you edit it offline, the local copy can sync after the connection returns. Publishing creates a separate snapshot containing only the fields you chose to make public.
Does Cardfolio send card photos to AI?
No. Premium enhanced parsing sends extracted card text through Cardfolio’s backend to OpenAI. The business-card image is not sent to OpenAI.
What languages does scanning support?
The current scanning and parsing experience is optimized for English-language business cards.
How does Cardfolio handle duplicate shared cards?
Cardfolio recognizes the same published card and warns about matching email, phone, or similar name and company details. You choose whether to view the existing contact, update sender-provided fields while preserving your edits, add a separate copy, or cancel.
How do I stop sharing my personal card?
Open My Card, manage its publication, and choose Revoke or Unpublish. You can also release its public handle. Revocation stops future Cardfolio access but cannot erase screenshots, downloads, messages, or contacts another person already saved.
How do I report a shared card?
Email cardfolio@aaryanshah.dev with the link fingerprint shown by Cardfolio and a description of the issue. Do not include private contact data or screenshots unless support asks for them.
How do I organize cards into collections?
From your card library, create a collection for an event, client, or project, then add the contacts you want grouped together. Removing a card from a collection does not delete the underlying saved card.
Why is information missing after a scan?
Lighting, focus, unusual layouts, and small type can affect extraction. Retake the photo in even light and review every field before saving.
Still need help?
Email the Cardfolio support team. Include the device model, iOS version, and a short description of what happened. Do not send passwords or full business-card images.
cardfolio@aaryanshah.dev →